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Frequently Asked Questions
Q: Do you stock your products?
A: We do stock a majority of our products and also drop ship products direct from supplier warehouses.
Q: How will I know when my item shipped?
A: We send shipping notifications once an order has left the warehouse. These notifications are sent to the email address on ebay. Please make sure your email address is correct.
Q: How much are Shipping & Handling Charges?
A: We provide FREE SHIPPING on most of our products. However, some items have shipping costs which is specified in the listing.
Q: What is your return policy?
A: We have a 30 day no hassle return policy. You can return your purchase for any reason within 30 days from date purchased. We will refund you the price of the item, excluding our shipping costs and a 15% restocking fee. All returns must be in original packaging. A 15% restocking fee will also be applied to cover the costs associated with processing a returned product.
Q: What if my item arrives damaged or defective?
A: It the item arrives damaged or defective, please contact us at 209-877-7558. Do not contact the shipping company. One of our friendly customer service reps will assist you and a replacement will be shipped.
Q: What payment methods are accepted?
A: We accept PayPal Google Checkout ONLY. PayPal offers the convenience of paying without a PayPal account for customers who currently do not have PayPal accounts.
Q: How will my item ship?
A: The carrier will either be USPS, UPS or FedEx.
Q: Can I ship my order to a different address ?
A: Please make sure your address is current. To ship to a different address, please send message through upon completing order.
Q: Where do you ship to?
A: We only ship within the United States. We do not ship to countries outside the US. All US shipping addresses must be a physical confirmed address. We cannot ship to PO Boxes, APO or FPO addresses.
Q: When will my order arrive?
A: A majority of orders will arrive within 2 - 5 business days from date the item leaves the warehouse. We stock most of our items and they are shipped same day ( if order is completed by 3:00 PM EST). For products that are drop shipped, any additional lead time will be in listing. UPS and FedEx do not count weekends as "Days in Transit", please keep this in mind.
Q: What if my product is backordered?
A: We make every effort to maintain accurate inventory levels so that we can get your product to you as quickly as possible; however, at times products are backordered before we can update listing. If backordered, you will have the option to keep the order or cancel for a full refund.
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